This Cancellation & Refund Policy governs all subscriptions and payments made for services provided by Upsurge ("we", "us", "our"), including our brand Marketwatch by Upsurge. We are committed to transparency with our users. Customer satisfaction is our priority, and while our goal is to provide seamless service, we understand that certain circumstances may warrant a refund. Please review our policy carefully to understand your rights and obligations.
Marketwatch by Upsurge offers a comprehensive 7-day free trial for our services. This trial period is provided to allow you to fully evaluate our product and determine if it meets your needs before committing to a paid subscription.
Due to the provision of a 7 days free trial that allows for a complete evaluation of our services, Upsurge has a strict "No Refund" policy. Once a subscription fee (whether monthly or annually or of any other duration) is paid, it is non-refundable. All sales are final. Your subscription is non-refundable and will continue to renew automatically according to the plan chosen by you until cancelled.
While our standard policy is no refunds, we may consider providing a refund in rare and exceptional circumstances at our sole discretion. Such circumstances include:
In these specific, verified cases, any refund amount will be calculated on a pro-rata basis for the unused portion of the service. All decisions made by Upsurge regarding exceptional refunds are final and cannot be appealed.
Each refund request is reviewed on a case-by-case basis. Refunds, if any, will be processed within 5-7 working days and the amount will be credited to the customer during this period. Approved refunds will be processed using the original payment method. Refunds may take 15-30 business days to reflect in your account, depending on your payment provider.
If you encounter technical issues that prevent you from accessing or utilizing our services, we recommend reaching out to our support team at support@upsurge.club for assistance.
Refunds will not be issued for users found violating Upsurge's terms or policies.
Please note that our refund policy applies only to Upsurge's products and services. Third-party services or subscriptions accessed through Upsurge may have their own cancellation and refund policies, which should be reviewed separately.
Upsurge reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting.
For any refund requests or further inquiries related to cancellations and refunds, please contact our customer support team through our platform or reach out to us at support@upsurge.club. Our team is dedicated to assisting you and ensuring your satisfaction with our services.
